Privacy Policy - Tikal Innovations

Version: 1.0 Effective Date: 1 September 2025

Tikal Innovations (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information with integrity and transparency.

1. Overview of Data Collection

When we collect personal data, we adhere to applicable laws such as the Australian Privacy Act and, where relevant, the EU General Data Protection Regulation (GDPR).
We govern how personal information is collected, used, disclosed, stored, secured, and disposed of.

Personal information may include, but is not limited to, your name, email address, phone number, IP address, and any other data you provide directly through our website, forms, or communication channels.

We do not collect sensitive information (such as health, biometric, or financial data) unless required by law.

2. How We Collect Information

We may collect data:

Directly from you (via our website forms, email, phone, or other direct communication).
Through third-party services (e.g., analytics providers, advertising platforms).
From publicly available sources.

When collecting such information, we aim to be clear about the purpose and how it will be used.
When you submit a contact form or message, your information is securely stored in our email or customer management system for follow-up and support purposes.

3. Use of Personal Information

We may use your personal information for the following purposes:

To provide, maintain, and communicate about our services.
To send you marketing communications (only if you have opted in).
To respond to inquiries, feedback, or requests.
To comply with legal obligations or protect our rights and safety.

We do not sell or rent personal information to third parties.
You may unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

4. Cookies & Tracking

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand how visitors use our website.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features or functionality.

5. Third-Party Tools & Sharing

We work with trusted third-party providers to support our operations, such as:

Analytics: e.g., Google Analytics for website performance.
Social media integrations: Interactions with embedded buttons or widgets may involve limited data exchange.

Each third party has its own privacy policy. We encourage you to review these policies to understand how they manage your data.
These third-party services may process data outside Australia.

6. Security and Data Retention

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure.

We retain your data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Where personal information is no longer needed, we securely delete or anonymize it.

7. International Data Transfers

Some data may be processed in other countries where data protection laws differ.
Where data is transferred internationally, we ensure appropriate safeguards, such as contractual clauses or equivalent protections, are in place to protect your information.

8. Your Rights

Depending on your location, you may have rights including:

Accessing or requesting a copy of your personal data.
Requesting correction or deletion of your data.
Withdrawing consent for data processing you previously agreed to.
Filing a complaint with a supervisory or regulatory authority.

To exercise these rights, please contact us at contact@tikal-innovations.com

9. Children’s Privacy

Our website and services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from minors.
If you believe your child has provided us with personal information, please contact us and we will promptly remove it.

10. Complaints & Queries

If you have any questions or concerns regarding our privacy practices, or wish to lodge a complaint, please direct your correspondence to contact@tikal-innovations.com.

We aim to respond to all inquiries within 30 days and will make every reasonable effort to address your concerns promptly and fairly.

11. Changes to this Policy

We may update this Privacy Policy as needed.
Significant changes will be posted on this page with an updated effective date, and we may notify you by email or website notice if applicable.
Please check back periodically for the latest version.